ITSM Performance
design, create, deliver, and support IT services
Unlock your most powerful asset — your customer service — so your teams can deliver high velocity service management and set you apart from competitors.
Deliver High Velocity ITSM
with Jira Service Management
Connect Dev, IT, and business teams to deliver exceptional customer service with Jira Service Management.
XLR8 partner with you to tailor a Jira Service Management solution aligned to your service management practice. Streamline your customer experience, improve efficiency and productivity for your teams, align IT and business, and reduce cost and risk.
Benefits
JSM for your organizatipon
Exceed Customer Expectations
Deliver a best in class customer experience with efficient service operations, ensuring quick and effective issue resolution to keep your customers happy and engaged.
Cost Optimization and Efficiency
Optimize resource utilization, reduce operational cost, and improve efficiency through optimized processes and standardized tools.
Accelerated Incidence Resolution
Minimize downtime and maintain productivity by addressing issues swiftly and preventing prolonged service disruptions.
Faster Time to Value
Accelerate time to customer value by aligning your ITSM, agile, and product operating model workflows and collaboration tools.
AI-powered service management
Enhance JSM with Rovo Search, Rovo Chat, and Rovo Agent, a powful AI solution.
Consistency Across Teams
Standardize tools and processes across teams to enable collaboration, consistency, and improved communication for enhanced overall performance.
ITSM Bundles
ITSM Solutions suited to your needs
Make your service management easy for IT and Business teams.
We accelerate time to productivity with our Bronze, Gold, and Platinum ITSM solutions helping you increase the ROI of your technology investment.
Bronze
Are you ready to transition IT or business teams from manual, email-based ticketing processes or basic tools to a more robust and efficient system?
This solution offers an ideal starting point with Jira Service Management (JSM). It provides essential functionality such as a service portal and incident management, enabling your team to scale operations effectively while maintaining flexibility for future growth.
Gold
Are you ready to realize the full value of your ITSM tools?
The Gold Bundle is the perfect for IT and Business Teams who have outgrown their current tools.
Building on the core features of the Starter Bundle, it adds advanced capabilities such as asset management and chat integrations, enabling your team to streamline operations and enhance collaboration across the organization.
Platinum
Are you managing enterprise IT or business teams?
The Platinum Bundle is designed for organizations requiring an ITIL-compliant framework alongside advanced capabilities.
Building on the features from our Bronze and Silver bundles, Platinum includes powerful tools like event management and seamless integration with monitoring systems, ensuring comprehensive oversight and operational excellence at scale.
Interested in maximizing your Atlassian ROI?
We'd love to discuss how your organization can get more from its technology investment to accelerate outcomes and achieve your business goals.
Contact ustoday to get started
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